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Processing Time

All orders are delivered within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

These Terms and Conditions govern your use of this website and the purchase of products or services offered herein. By accessing or using this website, you agree to be bound by these terms. Please read them carefully.

1. General Use

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
All content on this website is for informational purposes only and is subject to change without notice.

2. User Responsibilities

Users agree not to misuse the website by knowingly introducing viruses, trojans, or other malicious material.
You must not attempt to gain unauthorized access to the server, database, or any part of the site.

3. Product & Service Descriptions

All efforts are made to ensure accuracy in product descriptions, images, pricing, and availability.
However, we do not warrant that product descriptions or other content are complete, current, or error-free.

4. Order Acceptance & Cancellation

Placing an order on this website does not constitute a confirmed order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.
Once placed, orders may not be canceled or modified unless otherwise stated in the return policy.

5. Pricing and Payment

All prices are displayed in INR or the local currency and are inclusive or exclusive of taxes as indicated.
Payments must be made through secure and approved payment gateways. The website is not liable for any payment gateway errors.

6. Intellectual Property

All text, graphics, logos, images, and other materials on this website are the intellectual property of their respective owners and protected by copyright and trademark laws.
Unauthorized use or duplication of any materials is prohibited.

7. Limitation of Liability

We are not responsible for any indirect or consequential damages that may arise from the use or inability to use the website or the products purchased through it.
Liability is limited to the value of the product purchased, if applicable.

8. Modifications to Terms

These terms may be revised at any time without prior notice. Continued use of the site after changes implies acceptance of those changes.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of India.
GOYAL GEN AND CROCKERY STORES

This Privacy Policy outlines how personal information is collected, used, and safeguarded when you interact with this website. By accessing or using the website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:
- Personal Information: Name, phone number, email address, billing/shipping address.
- Payment Information: Used to process orders securely through third-party payment gateways.
- Technical Information: IP address, browser type, device information, and usage data via cookies or similar technologies.

2. How We Use Your Information

- To process and deliver orders.
- To send transactional communications such as order updates or shipping alerts.
- To respond to customer inquiries or service requests.
- To improve website functionality, services, and user experience.
- For marketing purposes (only with your explicit consent).

3. Data Sharing

- We do not sell, rent, or trade your personal data.
- We may share necessary information with third-party service providers such as payment gateways, delivery partners, or IT service providers only to fulfill your order or maintain the website.
- Personal information may be disclosed if required by law or legal proceedings.

4. Data Security

- We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure.
- However, no online transmission is 100% secure. You acknowledge this risk when using the site.

5. Cookies and Tracking Technologies

- Cookies are used to personalize your experience, analyze site traffic, and provide relevant ads.
- You can manage or disable cookies via your browser settings, although this may affect site functionality.

6. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

7. Your Rights

- You may request access to or correction of your personal data.
- You may opt out of marketing communications at any time.

8. Changes to This Policy

This privacy policy may be updated periodically. Continued use of the website after changes indicates acceptance of the revised policy.

Return

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Once the return product is received it will be inspected, and the return will be approved within 2 days.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.